Success Stories
Real results from humanitarian organisations learning to apply AI safely and effectively in their daily work.
Norwegian Refugee Council — Sudan
Four-week Responsible AI Training Programme (Aug–Sep 2025)
A multi-week blended programme for NRC Sudan staff from Grants, MEAL, Digital CFM, and Digital Programme units. Participants learned how to design, test, and verify AI-assisted workflows while applying NRC's Responsible AI safeguards.
Highlights
11 staff trained
Across four departments
100% plan to continue
At least one AI workflow post-training
~1.6 hours/week saved
Through summarisation, drafting, and translation
All participants anonymised data
During all exercises
Focus areas:
Report summarisation, donor/proposal drafting, client feedback translation and synthesis.
"This training helped our teams understand AI in a practical, responsible way. People came out with real workflows they can use immediately, clearer safeguards, and the confidence to work safely with these tools. It was one of the most relevant and useful trainings we've had this year."
Gaurav Singh Basnyat
Digital Programme Development Manager, NRC Sudan
Caritas Switzerland — Lebanon & Syria Operations
Half-day AI for Humanitarian Action Workshop (May 2025)
Delivered in Beirut for Caritas Lebanon and Syria programme staff, this practical workshop introduced AI as a daily support tool for reporting, correspondence, and proposal preparation. The session combined live demonstrations with team-based exercises using Google Gemini to address real operational challenges.
Highlights
18 participants
From MEAL, Finance, and Program departments
Hands-on use of the Three-Step AI Framework
Role → Parameters → Context
Real problems tackled
Document drafting, reporting, translation, and communication clarity
Strong focus on data protection
Verification throughout all exercises
Outcome:
Participants developed realistic expectations of AI tools — understanding that accuracy depends on verification and human oversight, not automation alone.
"What made this training stand out was the balance between innovation and responsibility. Our team gained practical skills, but more importantly, a clear understanding of how to use AI in ways that respect our values, protect people's data, and strengthen the quality of our work. The collaborative format made it engaging and directly applicable to our context."
Wael Darwish
Country Director, Syria Crisis Response, Caritas Switzerland
Estonian Refugee Council — HQ & Ukraine Teams
Half-day AI Implementation Workshop (Nov 2024)
Hosted at ERC Headquarters in Tallinn, this half-day session introduced teams from HQ and the Ukraine programme to responsible, hands-on use of AI for operational tasks. The workshop focused on identifying practical AI use cases, applying ChatGPT for problem-solving, and defining safe parameters for experimentation.
Highlights
3-hour interactive session
With pre-workshop online introduction
Real challenges from HR, Livelihoods, and field support units
Participants worked on actual organizational problems
Each team designed and tested an AI workflow
Aligned with ERC operations
Draft solutions and feasible use cases
For future piloting
Outcome:
The workshop established a foundation for ERC's ongoing exploration of AI, combining curiosity with ethical caution and practical next steps.
Trusted by
Shared Learning Across Organisations
Across all three partners, consistent outcomes emerged:
Confidence
Staff learned to treat AI as a capable but fallible assistant.
Safety
Anonymisation and verification became standard habits.
Efficiency
Reusable prompt structures now support faster, higher-quality reporting.
Ethics
Every example reinforced "no personal data" and "verify before use."
These results show that humanitarian professionals can adopt AI safely when guided by simple, structured frameworks rooted in responsible practice.
Hear From Our Partners
Real feedback from humanitarian professionals who experienced our training
Gaurav Singh Basnyat
NRC Sudan
"This training helped our teams understand AI in a practical, responsible way. People came out with real workflows they can use immediately..."
Wael Darwish
Caritas Switzerland
"What made this training stand out was the balance between innovation and responsibility. Our team gained practical skills..."
Join Our Partners
AidGPT helps humanitarian organisations turn curiosity into capability through practical, ethical AI training.
AidGPT is an initiative of MarketImpact Digital Solutions.
All training exercises use anonymised or synthetic data.